Large Language Models (LLMs) like ChatGPT or Gemini seem like the perfect solution for every digital challenge. They're powerful, versatile, and ubiquitous. But deploying them in a business context quickly runs into three challenges: 1. Privacy – many commercial models use your data to improve themselves. What if that data is sensitive? 2. Hallucinations – an LLM can sound convincing, but still be wrong. Without attribution, you never know if an answer is correct. 3. Security and reliability – you don't want irrelevant or harmful answers in a production environment. At DX-Solutions, we often see this recurring in customer conversations. Companies want to use AI, but are looking for ways to do so safely, reliably, and cost-effectively.


The core question that determines everything

At DX-Solutions we always start with the same simple but crucial question:

Is this your core business?

  • Does it offer a unique competitive advantage?

  • Does it change how you deliver value to your customer?

  • Does it determine your market position?

Is the answer yes ? Then you build.

If not, you buy or combine existing solutions in a smart way.

The benefits and pitfalls of building

Advantages

  • Maximum control and flexibility

  • Independent of suppliers' roadmap

  • Strong competitive advantage when digital processes determine customer experience or efficiency

Pitfalls

  • Requires a strong team and a clear scope

  • Takes time, budget and ongoing follow-up

  • Risk of delay and technical debt if the foundation is missing

The power of buying (or combining)

For generic needs such as CRM, accounting, and marketing tools, there are powerful, proven solutions.

Why reinvent the wheel?

The key is integration : choose technology that fits seamlessly, keeps your data with you, and doesn't become a silo.

This way you maintain agility and avoid vendor lock-in.

How we approach it at DX-Solutions

Sometimes we develop unique platforms together with customers that do not exist on the market.

Just as often, we challenge plans when building isn't the right choice.

We then look for a smart mix: existing solutions supplemented with our own microservices, middleware or integration layers.

So it's not about building or buying , but about technology that supports your strategy .

DX Solutions – Reclaim your IT freedom.

Building for the sake of building is a waste of time.

Buying for the sake of buying is risky.

The real art is knowing where to build, what to buy, and how to make both work together.

— DX-Solutions

Concrete example: from ready-made SaaS to strategic mix

A West Flemish e-commerce player came to us with a problem.

They had purchased an all-in-one SaaS package for order processing and inventory management. It seemed quick and easy, but after a year they were reaching their limits: the integration with their ERP remained fragile, reporting couldn't be customized, and every little adjustment depended on the vendor's roadmap.

Together with DX-Solutions they made a new plan:

  • Core functionality (order flows & pricing) : fully custom built as microservices, because that was their unique competitive advantage.

  • Generic features (invoicing, email campaigns) : retained through existing cloud solutions.

  • Integration & data : our own middleware to connect everything smoothly.

Result: no vendor lock-in, better reporting and a much shorter time-to-market for new features.

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