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DX-Solutions - Reclaim your IT freedom

Maintain · Reclaim your IT freedom

Keep your software reliable. And ready for change.

Your customer portal, business application or integration keeps evolving, even after launch. DX-Solutions helps you maintain your software, follow up on issues and deliver improvements. With clear agreements and a team that gets to know your environment.

Discuss your maintenance needsDiscover our approach

Maintenance, support and ongoing development for applications and connected systems.

Your application environment

  1. Plan maintenance

    Updates and technical considerations

    1

  2. Follow up on issues

    Report → investigation → solution

    2

  3. Deliver improvements

    Change → test → release

    3
Illustration · no live data

Does this sound familiar in your software environment?

Maintain, support and develop further

Your software needs to keep working and remain adaptable. Maintenance, support and ongoing development complement one another, with agreements tailored to your application.

Application maintenance

Keep the technical foundation of your software in good shape.

Software evolves with the technology it relies on. We help you identify, prioritise and carry out necessary updates and technical improvements.

Possible activities, depending on the agreed scope

  • Updating frameworks and software dependencies.
  • Assessing and applying relevant security patches.
  • Checking compatibility with agreed browsers, platforms and external interfaces.
  • Addressing technical debt in a targeted way.
  • Performing regression tests around changes.
  • Keeping technical documentation up to date.

This makes maintenance plannable and keeps you informed about the technical condition of your application.

Application support

A clear point of contact when your software does not do what you need.

We investigate reported issues, assess their impact and coordinate follow-up. We look at the application as well as relevant integrations and dependencies.

Possible activities, depending on the agreed scope

  • Recording and assessing reported issues.
  • Reproducing issues and investigating their causes.
  • Fixing errors and testing solutions.
  • Coordinating with other suppliers involved.
  • Providing technical support to your internal team.
  • Turning recurring issues into lasting improvements.

You gain insight into what is happening, which action is needed and how follow-up is progressing.

Ongoing development

Let your software grow with your operations.

New user needs, changing processes or additional integrations: an application is never separate from the organisation using it. We help you gather and prioritise improvements and deliver them in manageable steps.

Possible activities, depending on the agreed scope

  • New functionality.
  • Usability improvements.
  • Changes to business processes.
  • New or modified integrations.
  • Targeted performance improvements.
  • Gradual modernisation of existing components.

This lets you build on what already exists and make deliberate choices about what needs to change.

For the software your operations rely on

  • Customer portals & customer apps

    Access, requests, orders and case tracking.

  • Business applications

    Internal workflows, administration, planning and service.

  • Production, warehousing & logistics

    Custom applications and extensions for MES, WMS and logistics processes.

  • CRM & PIM

    Custom solutions, extensions and integrations for customer and product information.

  • Middleware & APIs

    Data exchange and processes between systems.

  • Data platforms & data warehouses

    Data flows and technical components that support reporting and other applications.

We tailor support to the technology used, available access and the responsibilities of the suppliers involved.

This does not automatically mean taking over all maintenance for every commercial package or infrastructure component.

An issue does not always stop at the edge of your application

A customer places an order in your portal. An integration sends it to the ERP and then to your warehouse environment. If processing gets stuck along the way, it needs to be clear where this happens and who takes responsibility for following up.

Illustrative scenario · checkpoints between systems

  1. Customer portal

    Checkpoint

  2. Middleware / API

    Checkpoint

  3. ERP

    Checkpoint

  4. Warehouse environment

That is why we also consider relevant dependencies and agree which components we follow up on. Where logging and monitoring are part of the assignment, they help make errors and anomalies visible.

Logging and monitoring depend on the agreed assignment; they do not automatically mean that someone is watching continuously.

Good maintenance starts with understanding your environment

  1. 01

    Get to know the application

    We review its operation, users, technology and available documentation.

  2. 02

    Assess the starting point

    We map relevant dependencies, outstanding issues and maintenance needs.

  3. 03

    Make clear agreements

    We define the scope, responsibilities, points of contact and follow-up approach.

  4. 04

    Organise maintenance and support

    We agree how issues are reported, changes are planned and releases are tested.

  5. 05

    Keep improving together

    We discuss recurring issues, technical considerations and new needs.

The scope and approach depend on the application and the agreed responsibilities.

For existing software from another supplier, too

Do you need support for an existing application? We first assess its technical condition, access to code and environments, documentation and handover options. We then determine what is feasible.

Clear agreements about what to expect

  • 01

    Which applications and integrations are within scope?

  • 02

    Who is responsible for what?

  • 03

    How do you report an issue?

  • 04

    How do we determine impact and priority?

  • 05

    When and how does follow-up take place?

  • 06

    How do we plan and discuss changes?

Depending on the assignment, we document these agreements in a maintenance or support agreement and, where applicable, an SLA.

Reclaim your IT freedom

Stay in control of your software and the knowledge behind it

Maintenance becomes harder when knowledge is scattered or held by just one person. That is why documentation, knowledge sharing and transferability form part of our collaboration agreements.

  • Insight

    Know which components need attention and which changes are planned.

  • Knowledge

    Document and share technical choices and working methods clearly.

  • Adaptability

    Weigh maintenance and improvements with future development in mind.

This can help reduce dependencies, without promising to eliminate every dependency.

Support that fits your organisation

Working with your team through TaaS

For organisations that want to combine additional expertise with their own people. Our specialists contribute to maintenance, problem-solving and ongoing development, with attention to knowledge sharing.

TaaS is a way of collaborating. A TaaS engagement does not automatically include an SLA or continuous staffing.

Discover Team as a Service
For strategic prioritisation, Think can help, including through CIO as a Service.

Keep improving, with the bigger picture in mind

This is not a mandatory linear journey. You can also start with Maintain for an existing application. Major renewal can become a separate Build project, while smaller improvements may fit within the agreed Maintain collaboration.