Customer case | Deman Rolbruggen
Less paperwork. More room for service.
DX-Solutions connected the field service software Odyssee with the Deman ERP. Data could flow automatically and manual processing at the office decreased. Because the daily service operation relies on that connection, continuity was an essential requirement.
- Field service
- ERP integration
- Business continuity
About Deman Rolbruggen
Deman develops lifting systems and supports customers from design and production to service. The exchange of information between technicians and the office is also part of that daily operation.
From technician report to extra administration
Technicians worked with paper reports that were later converted into digital records at the office. That required recurring manual work from the back office.
The move to digital working also required a connection between Odyssee and the ERP. Information had to flow through, without processing the same data twice.
The connection had to support the daily operation. Staying online was therefore a must.
From manual handover to connected systems
A focused connection between existing solutions
DX-Solutions realised the connection between Odyssee and the Deman ERP. The link automated the data exchange between both systems. In addition, monitoring was provided to check the accuracy and completeness of the exchanged information.
- Exchange data automatically
- Synchronise changes between systems
- Monitor processing and data quality
Staying online was a must
When a connection supports daily work processes, more matters than the technical delivery. The availability of the connected environment is important for both technicians and the back office.
For Deman, a solid SLA was therefore an important requirement. Clear agreements on support, incident follow-up and responsibilities had to support the continuity of the operation.
Availability
Follow-up when problems occur
Clear responsibilities
More room for the back office
“Our back office can now focus on other tasks.”
Lode Van SantvoordtElectrical & Service Supervisor / Prevention, DemanLess handover, more attention to the work
Automatic data exchange
Odyssee and the ERP were connected, so information could flow between the systems.
Less manual processing
The connection reduced the administrative work of transferring data.
Room for other tasks
According to the customer testimonial, the back office could focus more on other work.
Reclaim your IT freedom also starts with focused improvements: making existing systems work together around your operation, with attention to continuity.
Reclaim your IT freedom
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