Customer case | Banden De Brabandere

Online appointments connected to Tyrestream

Customers of Banden De Brabandere request an appointment online to have their tyres replaced. The team reviews each request in the back office and confirms it, with a connection to the Tyrestream ERP system.

Web application
ERP integration
Appointment management

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About Banden De Brabandere

Banden De Brabandere helps car and truck drivers with tyres, rims and maintenance. Making appointments took a lot of time and coordination.

Scheduling appointments took too many steps

Scheduling appointments often required several actions. Approving or rejecting requests was done manually, and the limited connection with the ERP system caused duplicate work.

Banden De Brabandere asked us to automate tyre replacement requests, without the team losing control.

A request only becomes an appointment after an employee has approved it.

From request to confirmed appointment

Conceptual view of the appointment flow.

Our contribution

A Laravel web application connected to Tyrestream

DX-Solutions developed a Laravel web application with a login page connected to Tyrestream. The customer enters a number plate and some details and picks a moment in a calendar with available time slots.

Banden De Brabandere then receives an email with the request. In the back office, employees see which requests are pending and approve or reject them. After approval, the customer receives a confirmation email.

Login page connected to Tyrestream
Calendar with available time slots
Approve or reject in the back office

What the team gains

Fewer actions

Requests arrive in a structured way instead of through separate contacts.

Overview

Employees see at a glance which requests still need to be reviewed.

The team stays in control

Every appointment is confirmed by an employee before the customer receives a confirmation.

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